Find a list of our frequently asked questions below, if you need any more help please phone or email our team.
A proud reputation for service & customer care
Do you have a minimum order?
Yes, for deliveries. Our Main Order minimum order value is £35.
Order values £35 to £49 = £5.00 delivery charge
Order values £50 to £99 = £3.50 delivery charge
Order values Over £100 = FREE delivery.
Enjoy FREE delivery on repeat orders placed within 7 days for order values over £50.
We do offer a collection service with no minimum order – see details on our Collection Page.
How are your products listed & priced?
We have grouped our product ranges together in collections to make shopping as easy as possible. You can browse all our ranges through the dedicated collection pages or use the search facility to find individual products. All our products are priced on the website showing the different ways that they can be purchased, including our ‘bulk buy saving’ option where applicable providing you with an opportunity to save money.
How do I place an order with you?
We provide 3 ways for you to order – the easiest is to build your basket on-line and then submit your order to us. We will then call to confirm the order, discuss your individual needs and then take payment. You can also phone or email an order through to our team in the office on 01326 331900 or firstname.lastname@example.org
How can I find the next delivery slot?
We make deliveries 6 days a week - Monday to Saturday. We can deliver any order placed with us between 9am and 4pm on the next working day. Deliveries will be made between 7am and 7pm. Our team will get all the details we need in order to make your delivery in a safe and secure place to meet your needs.
Do I have to order box / large quantities?
No... Fruit and veg can be ordered individually, by the kilo or if you would like to, you can order by the case where available to make bulk buy savings. All our products display the purchase unit options available and the corresponding price. Some of our product lines are larger catering sizes – we offer these to you in order to be able to take advantage of our wholesale buying power and the saving this can deliver versus standard pack sizes. Look out for the ‘Bulk Buy Saving’ flag against the relevant products.
Is the delivery non-contact / do I have to sign for the delivery?
Our professional delivery drivers are an experienced team, they will follow the instructions you provide to leave the delivery in a safe and secure place. We don't require a signature on delivery as we take payment over the phone with you and email you the order and payment confirmation.
I can’t find a product I would like to order?
You can use the search facility to look for products and you can always ask our team when we phone you or send us an email to email@example.com We are constantly adding to our range to meet the needs of our customers and we welcome your feedback on any lines you would like us to add…
Do you do wine etc?
Do you offer fruit and veg boxes / hampers?
Yes – please see the Veg Box and Bundles Page to see the range of options we have. The range changes seasonally and we refresh the contents to ensure you get the best from our local growers and seasonal harvests.
How do I pay?
Our friendly team will phone you when we are processing your order to take payment by card over the phone.
Can I place an order & have it delivered to another family member/friend/location?
Yes absolutely, please do. We are here to help 👍
Do you offer GLUTEN FREE products?
Yes, please see the dedicated page for our Gluten Free Range
Can we collect?
Yes, we currently offer 3 collection points at our strategically placed depots across Devon and Cornwall. There is no minimum order for a collection (or delivery charge). Orders can be arranged for collection on weekdays (Mon to Fri only) between 1pm and 4pm. Collection orders can be placed at any time up to 11am on the day of collection!
Where do you deliver?
We deliver across the whole of Cornwall, most of Devon and out towards Dorset. Please use our Postcode Checker on our Delivery Page or when adding a product to a shopping basket to confirm that we can deliver to you. We deliver the freshest local produce from growers and producers around our 3 depots in Newton Abbot, St Austell & Falmouth.
I have another question?
For any other questions – our team are here to help! Please phone us on 01326 331900 or email our team and we will get back to you as soon as possible
From the team here at Veggies & More